How long does shipping take with Ibnas Attire?

Delivery within the Netherlands typically takes 2 to 3 working days after the parcel is dropped off. For other European countries, delivery typically takes 7 to 9 working days. Orders placed over the weekend are processed the following Monday.

Does Ibnas Attire offer free shipping?

Yes, Ibnas Attire offers free shipping within the Netherlands on orders above €100. Delivery is available across Europe.

Can I return an item if it doesn't fit or I change my mind?

Yes. Under EU consumer law, you can withdraw from your purchase and return items within 30 calendar days of receiving your package, as long as they're returned in original, unworn condition with tags attached.

Are all items eligible for return?

Most items can be returned, but customized or altered-to-size items are non-returnable. Sealed hygiene items such as earrings, nose pins, and hair accessories also cannot be returned once the protective seal is broken.

Who pays for return shipping?

The customer covers return shipping costs unless the item was defective or incorrectly shipped. A trackable shipping method with insurance is recommended, since Ibnas Attire cannot refund items lost in transit without proof of postage.

How long does it take to get a refund?

Once a returned item is received and inspected in original, unworn condition, refunds are processed within 10 to 14 business days back to the original payment method.

Can I exchange an item for a different size?

Ibnas Attire does not offer direct exchanges. To get a different size, return the original item for a refund and place a new order.

What happens if my order arrives damaged or defective?

Damaged or defective items are covered under the EU legal guarantee. Contact info@ibnasattire.com with photos of the issue, and if a manufacturing defect is confirmed, Ibnas Attire covers repair, replacement, or return shipping costs and issues a full refund.

Can I cancel my order after placing it?

Yes, if the order hasn't entered fulfillment yet. Email info@ibnasattire.com as soon as possible to cancel and receive a full refund. If it's already been dispatched, you'll need to return it under the standard 30-day policy instead.

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