How long does shipping take with Ibnas Attire?

Delivery within the Netherlands typically takes 2 to 3 working days after the parcel is dropped off. For other European countries, delivery typically takes 7 to 9 working days. Orders placed over the weekend are processed the following Monday.

Does Ibnas Attire offer free shipping?

Yes, Ibnas Attire offers free shipping within the Netherlands on orders above €100. Delivery is available across Europe.

Can I return an item if it doesn't fit or I change my mind?

Yes. Under EU consumer law, you can withdraw from your purchase and return items within 30 calendar days of receiving your package, as long as they're returned in original, unworn condition with tags attached.

Are all items eligible for return?

Most items can be returned, but customized or altered-to-size items are non-returnable. Sealed hygiene items such as earrings, nose pins, and hair accessories also cannot be returned once the protective seal is broken.

How long does it take to get a refund?

Once a returned item is received and inspected in original, unworn condition, refunds are processed within 10 to 14 business days back to the original payment method.

Can I exchange an item for a different size?

Ibnas Attire does not offer direct exchanges. To get a different size, return the original item for a refund and place a new order.

What happens if my order arrives damaged or defective?

Damaged or defective items are covered under the EU legal guarantee. Contact info@ibnasattire.com with photos of the issue, and if a manufacturing defect is confirmed, Ibnas Attire covers repair, replacement, or return shipping costs and issues a full refund.

Can I cancel my order after placing it?

Yes, if the order hasn't entered fulfillment yet. Email info@ibnasattire.com as soon as possible to cancel and receive a full refund. If it's already been dispatched, you'll need to return it under the standard 30-day policy instead.

SARI

Frequently Asked Questions

Q: Who pays for return shipping?

The customer covers return shipping costs unless the item was defective or incorrectly shipped. A trackable shipping method with insurance is recommended, since Ibnas Attire cannot refund items lost in transit without proof of postage.

Shipping & Delivery

Do you ship across Europe?
Yes, we deliver all over Europe. Orders within the Netherlands typically arrive in 2–3 working days. For other European countries, delivery takes 7–9 working days after dispatch.

Note- We only provide shipping within European Countries. Worldwide shipping is not available.

Is there free shipping?
Yes! Orders within the Netherlands ship free when your order total is above €100.

And for the other European Countries, free shipping is available for a order above €150

How long does dispatch take?
We dispatch orders within 1–2 business days. Weekend orders are processed on Monday.

Contact

How can I contact you?
We're available 24/7 on WhatsApp at +31 6 86163058, or by email at info@ibnasattire.com.

Returns & Refunds

What is your return policy?
Under EU law, you may return items within 30 days of delivery. Items must be returned in original condition with tags intact. Customized items (including sarees with pico and altered blouses) and sealed hygiene products (such as earrings, nose rings, and hair accessories) are final sale and cannot be returned. For full details, see our Return / Refund Policy.

Who pays for return shipping?
Return shipping costs are borne by the customer, unless the item is defective or damaged. Please keep your tracking number. For defective items, contact us at info@ibnasattire.com with photos. View our Return / Refund Policy →

How long do refunds take?
Refunds are processed within 10–14 business days to your original payment method. For full-order returns with standard shipping, the original shipping cost is also refunded. Partial returns and premium/express delivery costs are not refunded. For defective items, you'll receive a full refund including shipping. View our Return / Refund Policy →

What if I enjoyed free shipping but return part of my order?
Free shipping applies to orders over €100 in the Netherlands. If a partial return brings your order value below €100, the standard shipping cost will be deducted from your refund, as the free shipping threshold would no longer be met.

Similarly for other European Countries, free shipping applies to orders over €150. If a partial return brings your order value below €150, the standard shipping cost will be deducted from your refund, as the free shipping threshold would no longer be met.

Can I cancel my order?
Yes — cancellations are accepted before your order is fulfilled. If your order has already been dispatched, please receive it and return it under our 30-day return policy. View full policy →

Products

Does salwar kameez run true to size?
Yes, our salwar kameez runs true to size.

Do you offer customization on sarees, salwar kamiz or blouses?
Yes! We offer pico on sarees, and size alterations for blouses and women suits — all for free of charge upon request.

Please note: once any customization has been completed, the item is non-refundable. This is in line with EU consumer law, which excludes customized or personalized goods from the standard right of withdrawal.