Politique de remboursement

Returns & Cancellation Policy

At Ibnas Attire, we want you to be completely satisfied with your purchase. As an online retailer operating in the Netherlands and serving customers across Europe, our policies are fully aligned with the European Union Consumer Rights Directive.

Please review our terms regarding returns, refunds, and cancellations below.

1. Right of Withdrawal :

Under EU law, you have the right to withdraw from your purchase and return your items for any reason within 30 calendar days from the day you (or a third party designated by you) physically receive your package.

How to notify us: To exercise your right of withdrawal, you must inform us of your decision through an unequivocal statement. You can do this by using the Withdrawal / Return Portal on our website or by emailing us directly at info@ibnasattire.com.

Return Timeline: Once you have notified us of your intent to return, you have 30 calendar days (from the day of the delivery) to physically dispatch and mail the items back to us.

1. Return Conditions & Diminished Value

You are legally entitled to open your parcel and examine the items to check their size, fit, and characteristics, just as you would in a physical retail boutique. However, items must be returned in their original condition.

We reserve the legal right to reduce your refund amount or deny a full refund if items are returned in a condition that shows use beyond a standard try-on. This includes, but is not limited to:

Garments that are visibly worn, washed, stained, or damaged.

Clothing that carries distinct scents (such as perfume, body odor, smoke, or detergent).

Items missing their original tags, branding labels, or specialized protective packaging.

1. Non-Returnable Items (Legal Exceptions)

In accordance with EU consumer protection exemptions, we cannot accept returns or offer refunds for the following product categories:

Customized or Personalized Goods: Any clothing or accessory made to your unique specifications, altered to your size, or personalized specifically for you.

Sealed Hygiene Items: For health protection and hygiene reasons, certain items are delivered with a protective hygienic seal. If this seal is broken or tampered with after delivery, the right of return is void. This applies strictly to:

Earrings and pierced jewelry.

Nose pins, nose rings, and nose clips.

Hair accessories delivered in sealed hygiene packaging.

 

1. Return Shipping Costs

Who Pays: Unless an item is proven to be defective or incorrectly shipped by us, the customer is responsible for covering the direct costs of return shipping.

Recommendation: We strongly advise using a trackable shipping method with insurance. Ibnas Attire cannot issue a refund for items that are lost or damaged in transit back to our facility without valid proof of delivery or postage.

1. Refunds & Reimbursements

Refund Processing Time

Once your return is received and inspected at our facility in the Netherlands to ensure it is in its original, unworn condition with tags attached, we will process your refund. The refund will be issued back to your original method of payment within 10 to 14 business days after we receive the return package.

What is Refunded:

We will refund the full price paid for the items. If you return your entire order, we will also refund your original standard shipping cost.

What is Not Refunded:

If you choose a premium or express delivery method at checkout instead of our standard option, the additional cost of that premium service will not be reimbursed.

 If you only return a portion of your order, the original shipping fee will not be refunded.

Payment Method: Refunds will always be issued using the exact same payment method you used for the original transaction, unless explicitly agreed otherwise.

2. Damaged or Defective Items (Legal Guarantee)

All products sold by Ibnas Attire are covered by the mandatory EU legal guarantee against manufacturing faults and defects.

If your item arrives damaged, defective, or does not match the product description, please contact us immediately at info@ibnasattire.com. To help us resolve the issue swiftly, we highly appreciate it if you can provide clear photos or details of the issue upon opening. If a manufacturing defect is confirmed, we will cover all costs associated with repair, replacement, or return shipping and offer a full refund.

Please note: While we make every effort to display our products accurately, slight color variations may occur due to device display settings and ambient lighting. This does not constitute a manufacturing defect.

1. Order Cancellations

We process and pack orders quickly to ensure fast delivery. If you wish to cancel an order after placing it, please email info@ibnasattire.com as soon as possible. If your order has not yet entered the fulfillment stage, we will cancel it and issue a full refund immediately.

If the order has already been dispatched, you will need to receive the package and initiate a standard return according to our 30-day withdrawal policy.

Please remember: 

⚠️All returns are processed at our facility in the Netherlands. The exact return address will be provided upon initiating your return in our portal.

⚠️Return shipping rates are determined by local couriers and may vary by country.

⚠️Please retain your receipt from the courier displaying our return address and a valid tracking number as your proof of return postage.

⚠️We do not offer direct exchanges. If you need a different size, please return your original item for a refund and place a new order online.